Help Centre
My Account
Registering is simple!
Sign up to become part of the growing community where you will discover loads of great tips, advice and exclusive offers.
It's easy to make changes to your details, whether it’s your payment information, password or address book.
Log-in to your account and you will see a range of categories at the bottom of the page under 'Account Settings'.
There’s no need to worry, we’re DPA- compliant meaning we care about keeping your details safe.
For more information, please visit our Privacy Policy page.
Don't worry, if you visit our log-in page and select 'Forgotten your password?' then you can enter the email address registered and we will send you instructions on how to get this reset.
If you don't want to receive our exclusive offers and promotions then you can log-in to your account and select the 'Email Preferences' option to make this change.
Don't forget, you can choose to re-subscribe at any time.
You can opt-in to receive emails, offers and coupons when you register with us by selecting the Email Marketing Opt-In box. If you are already registered and would like to start receiving emails you can change your preferences by logging into your account and selecting the 'Email Preferences' option.
You can also stop receiving emails by logging into your account and selecting the 'Email Preferences' option.
Please refer to our WEEE Recycling Page for more information.
My Order
You can track your order here by submitting your Order ID and Postcode.
Now and again there can be an unexpected delay, if so we’ll get in touch to let you know.
It's easy to place an order with us. Log-in to your account to begin browsing our range.
Once you have found the product you want, you will need to click 'Buy Now'. You can either carry on shopping or click 'View Basket' if you’ve got everything you need; this will give you the option to checkout.
If you have any addresses or payment options saved to your account then these will automatically display in the checkout, making it quick and easy to complete the order. Otherwise you will need to enter the details manually.
Before you place the final order just check everything is correct. We will then send you an email as soon as the order is on its way.
Yes, click on the bag icon at the top of the page and you will be able to see the item(s) you have in there so far.
Use the + button to stock-up on your favourite items, or the – button if you have selected too many. If you want to remove an item completely then click the x button.
All orders need to be placed through your online account. However, our Customer Service team are always on hand to provide support and guidance if required.
See our contact page to get in touch with them now.
Yes, your delivery address is chosen at the checkout stage. Your order will automatically default to any saved address but you can choose to add a new one by clicking 'Add a new address'.
We'll send you an email as soon as your order is on its way. You can also check your account to see the progress of an order or to track it.
We may ship items separately in the event of one or more of the items being delayed.
Your Account makes it easy to keep track of all your orders.
Once logged in, you will see each individual order that you have placed with us. Select the one that you want and you will be provided with all the details you need about that order.
We will also send you a dispatch email as soon as your order is on the way.
Your account will show any previous orders you have placed.
Click on the order you want to view to find out more. If the order has been sent tracked then you will be able to click through to track it from your account.
The email we sent you regarding the dispatch of your order will also let you know when we expect the order to arrive.
If you can’t find the information that you need, click on 'Message' within your account to contact our Customer Service team.
We are sorry to hear you would like to cancel your order.
If there is anything we might be able to do before you cancel, then please contact our Customer Service team through your account to see if they can help.
If not, then select the order that you wish to cancel. You can choose to cancel individual items or the whole order.
We will send you an email within an hour to let you know if the cancellation worked.
If it fails, this is because the order has already been processed and is ready to be sent. Items that are in stock are processed quickly as we want to get products to our customers as soon as possible. If this is the case, then please visit our Returns Policy to help you get the order back to us instead.
Once your order has been placed, we cannot make any changes to it, such as adding or removing products from the order.
If you want to try and cancel the order so that a new order can be placed, then you will need to log-in to your account.
Select the order that you wish to cancel. You can choose to cancel individual items or the whole order.
We will send you an email within an hour to let you know if the cancellation worked. Please don’t place a new order until you hear from us.
Don't worry we understand that this can happen; you can try and cancel the item in your account.
You will need to click on the item and choose the cancel option. We will send you an email within an hour to let you know if it worked.
If you can’t cancel then you can send the item back to us. It’s best to refer to our Returns Policy to find out how.
If you still need help, please contact our Customer Service team who are always on hand to provide support and guidance.
We take pride in our products so we are sorry to hear you have received a faulty item. So that we can look into this for you, please contact us to tell us more.
To speed the process up, it would really help if you could find the information below before contacting us, don’t worry if you can’t though, we can help once you get in touch.
1. Order Number
2. Product Name
3. Details of the fault
4. Images that support the fault, if applicable
As soon as we have looked into the fault we will let you know what we plan to do next by sending you an email.
We are really sorry to hear you have received the wrong item, sometimes things can go wrong but don't worry as we can help. Please send us a message through your account.
We will need to know the following information so that we can fix this for you:
1. Order Number
2. Incorrect item received
3. The correct item ordered
As soon as we have looked into what went wrong, we will let you know what we plan to do next by sending you an email.
We take pride in our products so we are sorry to hear you have received your order damaged. We take every care to ensure your delivery arrives exactly as we sent it, however things can sometimes get damaged in transit. So that we can look into this for you, please contact us to tell us more.
Please do not throw the item away, we may ask for pictures of the damage to ensure we take measures to prevent it happening again in the future.
As soon as we have looked into what went wrong, we will let you know what we plan to do next by sending you an email.
Sometimes we ship items separately to make sure that any delayed items do not hold up the rest of the order.
It is therefore possible that the missing item may be on a separate shipment.
Your dispatch confirmation email will list the items that have been sent. If the missing item is not on there then you will need to allow longer for it to be delivered.
If the item has been sent, then please send a message through your account to let our Customer Service team know and they’ll be happy to help.
General
For safety reasons, electric shavers intended for use in the bathroom and in close proximity to water must plug into a 2 pin shaver socket, to reduce the potential risk of electric shock. In UK homes 3-pin sockets are not allowed to be fitted in bathrooms unless they are 3 meters away from water. These UK 2 pin plugs should fit in the shaver sockets that many bathrooms in the UK are equipped with. If you do not have a shaver socket in your bathroom you can use a 2 to 3 pin converter plug (also known as conversion plug), to allow your toothbrush to be used in conventional 3-pin sockets elsewhere in the house. We strongly recommend you use a conversion plug that bears British Standards certification (BS 1363-5:2008). Note that a converter plug is not the same as a travel adaptor.
All ingredients that we use in our products are listed on their pack, for more specific information about the ingredients visit https://www.gillette.co.uk/blog/shaving-science/ingredient-glossary/
We certainly can, visit our Youtube channel for a range of videos giving some great shaving advice: https://www.youtube.com/playlist?list=PLF1_bfZwdlMm8b8OGk4nww0Ikv3eu9qNo
Razors
To compare the features on our range of razors and find which is best for you, please visit: https://www.gillette.co.uk/our-range.list
- - How tough and thick your hair is
- - How often you use the razor & on which areas of the body
- - How well you rinse the razor.
Yes! Gillette provides a Lifetime Warranty for the GilletteLabs with Exfoliating Bar Razor handle (blades, stand and accessories excluded) purchased from 05.01.2022 onwards. This Warranty is valid in the country of purchase only. Upon receipt of a successful Warranty application, Gillette will either replace the product free of charge with the same product/a suitable alternative or provide a coupon for the recommended retail price at the point of receipt of the Warranty application. This Warranty does not affect your statutory rights.
Please visit https://www.gillette.co.uk/heated-razor/gillettelabs/warranty.list for T&Cs
Yes! Your GilletteLabs warranty starts on the day of purchase and runs for 2 years. If your GilletteLabs product is defective during the warranty period, we will replace it free of charge or reimburse your purchase.
You can find which of our razors have a precision trimmer here: https://www.gillette.co.uk/our-range.list
To compare how many blades each of our razor cartridges contain, please visit here: https://www.gillette.co.uk/our-range.list
Great question! You can use most Gillette Razors to shave your head, but one of the best options is Fusion5 ProShield as it offers lubrication before and after the blades to shield your skin while you shave.
Store your razor in its holder in a dry area. Store it away from other bathroom products (e.g., cleaning sprays). If you do not have a holder, store the razor face-up on surfaces, or vertically in a cup or a stand.
Gillette and Venus have launched a partnership with TerraCycle® to collect and recycle blades and razors. This is the world’s second and Europe’s first national recycling programme for razors and blades. Through the programme, consumers can recycle their used blades and razors (Gillette & Venus products – and ALL other brands too!).
You can collect blades and razors at home and order an envelope from Gillette by simply completing the form at the following web address: https://www.gillette.co.uk/recycle.list. We will send you a free post envelope in around 3-4 weeks to put your blades in and send back by Royal Mail for us to recycle. It’s completely free! Don’t forget to consult our T&Cs before sending.
All of our Gillette and Venus razors are designed at our Reading Innovation Centre in the UK, but, are manufactured in a variety of locations across the globe. If you would like to know the exact location for your product, get in touch at https://pg-lex.my.salesforce-sites.com/CarehubStandalone?Country=gb&Language=en&Brand=Gillette#brandListDiv
The power razors require a AAA battery and can be activated by pushing the power button on the handle.
The power razor will automatically shut off after 8 minutes, but can be turned on again. All power razors are Shower-safe®. Additionally, all power razor cartridges are interchangeable with their base manual cartridge, and in the case of the Fusion5 family of razors (Fusion5, ProGlide, and Styler), all Fusion5 cartridges will fit all Fusion5 handles.
If you need to do fine detail work on your beard, take a look at the Gillette ProGlide Styler—Beard Trimmer & Power Razor. This 3-in-1 styler trims evenly, shaves closely, and edges accurately with a Braun®-engineered power trimmer designed for manoeuvrability and precision.
To get ideas and inspiration for sculpting the beard you want, check out our Gillette facial-hair styling guides.
As with all electrical appliances, the cradle and power cable should not be immersed in water and the cradle should only be used in conjunction with the supplied power cable.
A full charge takes about 6 hours and provides about 15-18 minutes of heat. When fully charged or when the handle is taken off the charging dock all indicators turn off.
Shake off any excess water and allow the razor to air dry, rather than patting the blades with a towel.
Shave Preps
The bottoms of our steel cans have a special plastic coating to make them rust resistant, but they are not rust-proof, try wiping the bottom of the can dry after use and store it in a dry place. For additional storage guidance, follow instructions on pack.
If your Gillette shaving gel or foam hasn’t performed as you’d expect, we’d like to hear from you here: https://consumersupport.pg.com/scf/s/gillette-shave-prep-uk
Venus
The Gillette Venus razor is designed exclusively for a woman’s unique curves and contours, and is the No.1-selling female razor brand worldwide. Learn more at https://gillettevenus.co.uk/en-gb
Different needs: There are some common technologies, but blades and razors for women are intentionally designed to be different. Our Venus razors are specifically designed for women to shave their legs, underarms, and bikini area.
Different anatomy: The hair being shaved by women (leg, underarm, bikini) is different from the hair men shave on their face and neck. There are differences in hair length, coarseness, and density. Additionally, the skin is different. For instance the skin on a woman's legs is much drier than the skin on a man's face.
Different body parts: Women shave a much larger area than men and nearly every body part she shaves has curves (e.g., the front and back of knees, ankles, back of the legs, bikini line, underarms, etc.). A female razor actually travels over 9X more territory of the body than a male razor!
Different shave environment: Women tend to shave in a far wetter, more slippery environment (shower or bath) that is not always well-lit. Women also shave areas that are far more difficult to see and reach (the back of the legs, the ankles, the front and back of knees, the bikini line).
- - Hydrate your skin via a warm bath or shower for a few minutes before you shave.
- - Exfoliation can also help prepare your skin for shaving by removing any dead skin cells.
- - Use shaving gel to preserve moisture and help your razor blade glide more easily.
- - Apply moisturiser, preferably alcohol-free, after you shave to help keep skin hydrated.
- - And, always use a sharp, clean razor blade. Using a dull blade increases your chances of nicks, razor burn, ingrown hairs, and irritated skin.
All of our Gillette and Venus razors are designed at our Reading Innovation Centre in the UK, but, are manufactured in a variety of locations across the globe. If you would like to know the exact location for your product, get in touch at https://pg-lex.my.salesforce-sites.com/CarehubStandalone?Country=gb&Language=en&Brand=Gillette#brandListDiv
Subscription
Yes, you can update the frequency of your subscription by following the step-by-step guide below:
STEP 1
Login to your Account and select ‘Subscriptions’ > My Subscriptions > Active subscriptions
STEP 2
Click ‘Manage Subscription’ on the selected product > Subscription details.
STEP 3
Click ‘Edit subscription frequency’ > Adjust the frequency based on your needs > Save details.
The frequency of the subscription has been updated successfully.
Yes, to delay your subscription follow the step-by-step guide below:
STEP 1
Login to your Account and select ‘Subscriptions’ > My Subscriptions > Active subscriptions
STEP 2
Click ‘Manage Subscription’ on the selected product > Subscription details.
STEP 3
Scroll down to the ‘Next Order’ section. Click ‘Delay your next order’. Select ‘Yes, delay’.
To change your payment date follow the step-by-step guide below:
STEP 1
Login to your Account and select ‘Subscriptions’ > My Subscriptions > Active subscriptions
STEP 2
Click ‘Manage Subscription’ on the selected product > Subscription details.
STEP 3
Scroll down to the ‘Next Order’ section > select ‘Edit’.
STEP 4
Edit ‘Next order date’ > Select the next billing date to make your subscription work for you > Select ‘Save details’.
Your next billing date has been successfully updated. The changes can be seen on the ‘Next order’ section under next payment date.
Yes, to add new products to your subscription follow the step-by-step guide below:
STEP 1
Login to your Account and select ‘Subscriptions’ > My Subscriptions > Active subscriptions
STEP 2
Click ‘Manage Subscription’ on the selected product > Subscription details.
STEP 3
Click ‘Add product(s)’ > Select the products you would like to add to your existing subscription > Select ‘Yes, Save changes’. The frequency of your new products will match your current subscriptions frequency.
Your new products have been successfully added to your subscription.
Yes, you can do this by following the step-by-step guide below:
STEP 1
Login to your Account and select ‘Subscriptions’ > My Subscriptions > Active subscriptions
STEP 2
Click ‘Manage Subscription’ on the selected product > Subscription details.
STEP 3
Select ‘Edit’ on the selected product > Update the quantity for your subscription.
The adjustment has been successfully applied to your subscription.
Delivery
We will send you an email as soon as your order is on the way. For tracked orders, you can use the tracking link provided in your email or located in your account to check where your order is.
Have you checked for any delivery cards? Your parcel may have been left somewhere safe, such as with a neighbour or been taken to a local depot.
Our Delivery Information page can give you more information and timescales.
If you do need to report your order as lost then please contact our Customer Service through your account.
All our delivery options can be found on our Delivery Information page.
Our Delivery Information page can tell you the timeframes associated with our different delivery options alongside their costs.
Don't worry, if your order cannot fit through the letterbox or requires a signature then you should receive a calling card. This card is from the courier and lets you know where your parcel is and how you can collect it.
Please refer to our WEEE Recycling Page for more information.
Returns and Refunds
Please refer to our Returns Policy page for more information.
If you still need help or have any further questions then our Customer Service team is on hand to help. You can contact them through your account.
Please visit HERE to begin your returns process.
Please refer to our Returns Policy page for more information.
We want all of our customers to enjoy their products so if you are not happy with your order then you can send it back to us.
All we ask is that you let us know that you do not want the order within 30 days of receipt and make sure the products have not been opened.
To get the order back to us safely please visit HERE.
They will send you all the information you need, but you can also refer to our Returns Policy page for more information.
Your refund should be returned to your account within 5 working days and we will send you an email to let you know it’s on its way.
If you do not receive your refund and it has been 10 working days since you received our email, then you will need to contact our Customer Service team through your account.
Please refer to our WEEE Recycling Page for more information.
Website
If you are having problems accessing the checkout or any part of our website, then please get in contact with our Customer Service team straight away so we can fix this for you.
You have the right to ask about what personal data we hold about you.
To make this request you can email us through your account.
Please refer to our WEEE Recycling Page for more information.
Payment and Discounts
We offer a variety of online payment methods to ensure our customers can place orders with ease.
VISA
MasterCard
American Express
PayPal
You can select your preferred payment method at checkout.
As we take fraud very seriously, you will face validation and authorisation by us and the card issuer.
We do this to ensure that our customers are safe while they shop.
Any order placed for delivery outside of the UK could result in import duties and taxes (including VAT).
We recommend that you contact your local customs office for information as customs policies and practices vary widely from country to country.
Click onto the order and you should see an option to resolve the problem. Before re-entering any card details you will need to make sure that the expiry date and billing address are correct. We also recommend checking funds in the account.
If you have done all that and still the problem is not fixed, then please contact our Customer Service team.
The pending transaction is telling you that the payment is authorised to be taken.
If you want to add new payment details then you’ll need to do this at the checkout stage.
Your new card details will be saved once your order has been placed. This means that next time around you can order your favourite products with ease.
Add your unique discount code into this box and click 'Add' to apply the discount
If the code does not work then you will need to check that you are not trying to use more than one offer and none of the items are on our exclusions list. Please note all subscriptions are excluded from on-site offers.
If you have any problems entering the code then you can contact our Customer Service team through your account.
We are sorry to hear your code isn’t working, you will need to check that you are not trying to use more than one code per order and that your item isn’t excluded.
You can refer to our exclusions list to check. Please note all subscriptions are excluded from on-site offers.
If the code isn’t being affected by one of the issues above then please contact our Customer Service team through your account.
Earn £5 for every successful referral and your friend will get 20% off their first order over £15.
Log-in to your account and view 'Your Referrals' section to find out how you can get involved.
Please note our referral scheme currently does not include subscriptions.
Invoices
You now have the ability to view your invoices via the account section instead of having to request one to be generated for you.
- Log in to your account
- Go to the Order Details page
- Select the order you'd like to request an invoice for
- Your invoice will be available under the "View Invoices" button
Please note: the Invoice Generator will not be available if you use Guest Checkout
Still need help?
Call our Customer Service team on 0800 208 8764
Opening Hours: 8am - 5pm
Monday to Saturday
