Brexit: Everything you need to know
Following the UK leaving the EU from January 1st 2021, Gillette would like to reassure all our customers that there will be no change to your shopping experience.
Gillette is committed to making sure you have all the information you need and we have provided the FAQs below to answer any questions you may have.
As always, if you have any additional questions then please contact our Customer Service team who will be happy to help.
Gillette can confirm that your shopping experience will not be impacted, and you will be able to continue to place orders to EU destinations as normal.
All our orders to EU countries will be delivered duty paid (DDP) and there will be no customs fees for you to pay.
We have made the necessary changes to ensure your shopping experience is not impacted, meaning delivery timeframes will remain unaffected.
Once you have selected your products, please refer to the checkout for delivery timescales specific to your shipping address.
All products will continue to be shipped from the UK.
For any products shipping from the UK to addresses in the EU, tax and duties will be settled on your behalf with our courier, so there is no additional cost to you.
Please refer to our Terms and Conditions page.
If you are having problems accessing the checkout or any part of our website, then please get in contact with our Customer Service team straight away so we can fix this for you.
You have the right to ask about what personal data we hold about you.
To make this request you can email us through your account.
After selecting your starter kit, choose how often you'd like to receive your ongoing blades. Then create an account, enter your shipping and payment information to complete your purchase andwe'll take care of the rest.
For future purchases, you'll automatically receive blades at your desired frequency. You can skip a shipment by a month on two consecutive occasions.You can also cancel your subscription via your Account.
We offer three of the bestselling razors in the UK to meet a variety of shaving needs including Fusion5 ProGlide, Fusion5 and SkinGuard.
You can find more information about the benefits of each razor here.
When we are nearly ready to dispatch your blades, we’ll send you an email reminder with the details of your upcoming blade shipment. You’ll only be charged when we process and confirm your purchase. You’ll also be notified if you cancel or delay your subscription, if your subscription item is temporarily out of stock, or if any product within your subscription plan is discontinued.
You can make changes to your subscription on the Account section:
• Update your delivery address
• Update your payment details
• Delay your next shipment date by up to two consecutive months
• Cancel your subscription
You can delay your next subscription order in the Account section. You can delay your order a maximum of two consecutive months at a time; each delay lasts for 1 month and can only be done up to 5 days before your next billing date.
Delays can also be cancelled, but only up to 5 days before your next billing date. You can cancel a subscription up to midnight the day before your next billing date, which will result in both the subscription being cancelled and prevent you from receiving any future subscription deliveries.
At this time, we do not have a gifting option. Explore our shaving kits, gift & sets, per for any occasion here.
We currently ship within the UK but we hope to add more shipping destinations soon! For more information on delivery options please click here.
Delivery for your first starter kit costs £3.95 postage & packaging. Ongoing blade refills will be dispatched with free delivery.
Don't worry, if your order cannot fit through the letterbox or requires a signature then you should receive a calling card.
This card is from the courier and lets you know where your parcel is and how you can collect it.
Registering is simple!
Sign up to become part of the growing community where you will discover loads of great tips, advice and exclusive offers.
It's easy to make changes to your details, whether it’s your payment information, password or address book.
Log-in to your account and you will see a range of categories at the bottom of the page under 'Account Settings'.
There’s no need to worry, we’re DPA- compliant meaning we care about keeping your details safe.
Don't worry, if you visit our log-in page and select 'Forgotten your password?' then you can enter the email address registered and we will send you instructions on how to get this reset.
If you don't want to receive our exclusive offers and promotions then you can log-in to your account and select the 'Email Preferences' option to make this change.
Don't forget, you can choose to re-subscribe at any time.
You can opt-in to receive emails, offers and coupons when you register with us by selecting the Email Marketing Opt-In box. If you are already registered and would like to start receiving emails you can change your preferences by logging into your account and selecting the 'Email Preferences' option.
You can also stop receiving emails by logging into your account and selecting the 'Email Preferences' option.
All Gillette stock depends upon availability. We want you to be able to order and receive the products you love effortlessly, so we’ll always aim to let you know if an item is out of stock.
Now and again there can be an unexpected delay, if so we’ll get in touch to let you know.
It's easy to place an order with us. Log-in to your account to begin browsing our range.
Once you have found the product you want, you will need to click 'Buy Now'. You can either carry on shopping or click 'View Basket' if you’ve got everything you need; this will give you the option to checkout.
If you have any addresses or payment options saved to your account then these will automatically display in the checkout, making it quick and easy to complete the order. Otherwise you will need to enter the details manually.
Before you place the final order just check everything is correct. We will then send you an email as soon as the order is on its way.
Yes, click on the bag icon at the top of the page and you will be able to see the item(s) you have in there so far.
Use the + button to stock-up on your favourite items, or the – button if you have selected too many. If you want to remove an item completely then click the x button.
All orders need to be placed through your online account. However, our Customer Service team are always on hand to provide support and guidance if required.
See our contact page to get in touch with them now.
Yes, your delivery address is chosen at the checkout stage. Your order will automatically default to any saved address but you can choose to add a new one by clicking 'Add a new address'.
We'll send you an email as soon as your order is on its way. You can also check your account to see the progress of an order or to track it.
We may ship items separately in the event of one or more of the items being delayed.
Your Account makes it easy to keep track of all your orders.
Once logged in, you will see each individual order that you have placed with us. Select the one that you want and you will be provided with all the details you need about that order.
We will also send you a dispatch email as soon as your order is on the way.
Your account will show any previous orders you have placed.
Click on the order you want to view to find out more. If the order has been sent tracked then you will be able to click through to track it from your account.
The email we sent you regarding the dispatch of your order will also let you know when we expect the order to arrive.
If you can’t find the information that you need, click on 'Message' within your account to contact our Customer Service team.
We are sorry to hear you would like to cancel your order.
If there is anything we might be able to do before you cancel, then please contact our Customer Service team through your account to see if they can help.
If not, then select the order that you wish to cancel. You can choose to cancel individual items or the whole order.
We will send you an email within an hour to let you know if the cancellation worked.
If it fails, this is because the order has already been processed and is ready to be sent. Items that are in stock are processed quickly as we want to get products to our customers as soon as possible. If this is the case, then please visit our Returns Policy to help you get the order back to us instead.
Once your order has been placed, we cannot make any changes to it, such as adding or removing products from the order.
If you want to try and cancel the order so that a new order can be placed, then you will need to log-in to your account.
Select the order that you wish to cancel. You can choose to cancel individual items or the whole order.
We will send you an email within an hour to let you know if the cancellation worked. Please don’t place a new order until you hear from us.
Don't worry we understand that this can happen; you can try and cancel the item in your account.
You will need to click on the item and choose the cancel option. We will send you an email within an hour to let you know if it worked.
If you can’t cancel then you can send the item back to us. It’s best to refer to our Returns Policy to find out how.
If you still need help, please contact our Customer Service team who are always on hand to provide support and guidance.
We take pride in our products so we are sorry to hear you have received a faulty item. So that we can look into this for you, please contact us to tell us more.
To speed the process up, it would really help if you could find the information below before contacting us, don’t worry if you can’t though, we can help once you get in touch.
1. Order Number
2. Product Name
3. Details of the fault
4. Images that support the fault, if applicable
As soon as we have looked into the fault we will let you know what we plan to do next by sending you an email.
We are really sorry to hear you have received the wrong item, sometimes things can go wrong but don't worry as we can help. Please send us a message through your account.
We will need to know the following information so that we can fix this for you:
1. Order Number
2. Incorrect item received
3. The correct item ordered
As soon as we have looked into what went wrong, we will let you know what we plan to do next by sending you an email.
We take pride in our products so we are sorry to hear you have received your order damaged. We take every care to ensure your delivery arrives exactly as we sent it, however things can sometimes get damaged in transit. So that we can look into this for you, please contact us to tell us more.
Please do not throw the item away, we may ask for pictures of the damage to ensure we take measures to prevent it happening again in the future.
As soon as we have looked into what went wrong, we will let you know what we plan to do next by sending you an email.
Sometimes we ship items separately to make sure that any delayed items do not hold up the rest of the order.
It is therefore possible that the missing item may be on a separate shipment.
Your dispatch confirmation email will list the items that have been sent. If the missing item is not on there then you will need to allow longer for it to be delivered.
If the item has been sent, then please send a message through your account to let our Customer Service team know and they’ll be happy to help.
Payment and Discounts
We offer a variety of online payment methods to ensure our customers can place orders with ease.
You can select your preferred payment method at checkout.
As we take fraud very seriously, you will face validation and authorisation by us and the card issuer.
We do this to ensure that our customers are safe while they shop.
Any order placed for delivery outside of the UK could result in import duties and taxes (including VAT).
We recommend that you contact your local customs office for information as customs policies and practices vary widely from country to country.
If you are seeing the status 'Payment Problem' on one or more of your orders then this means that we need you to check the payment information that has been submitted.
Click onto the order and you should see an option to resolve the problem. Before re-entering any card details you will need to make sure that the expiry date and billing address are correct. We also recommend checking funds in the account.
If you have done all that and still the problem is not fixed, then please contact our Customer Service team.
Once you place an order, the payment will show in your account as pending until we send the products to you.
The pending transaction is telling you that the payment is authorised to be taken.
If you want to add new payment details then you’ll need to do this at the checkout stage.
Your new card details will be saved once your order has been placed. This means that next time around you can order your favourite products with ease.
Once you have found all the items that you want then click the bag icon in the drop right of your screen, you will see a box located below your list of items which says 'Got a discount code? Enter it here'.
Add your unique discount code into this box and click 'Add' to apply the discount
If the code does not work then you will need to check that you are not trying to use more than one offer and none of the items are on our exclusions list. Please note all subscriptions are excluded from on-site offers.
If you have any problems entering the code then you can contact our Customer Service team through your account.
We are sorry to hear your code isn’t working, you will need to check that you are not trying to use more than one code per order and that your item isn’t excluded.
You can refer to our exclusions list to check. Please note all subscriptions are excluded from on-site offers.
If the code isn’t being affected by one of the issues above then please contact our Customer Service team through your account.
Earn £5 for every successful referral and your friend will get 20% off their first order over £15.
Log-in to your account and view 'Your Referrals' section to find out how you can get involved.
Please note our referral scheme currently does not include subscriptions.
We will send you an email as soon as your order is on the way. For tracked orders, you can use the tracking link provided in your email or located in your account to check where your order is.
Have you checked for any delivery cards? Your parcel may have been left somewhere safe, such as with a neighbour or been taken to a local depot.
Our Delivery Information page can give you more information and timescales.
If you do need to report your order as lost then please contact our Customer Service through your account.
All our delivery options can be found on our Delivery Information page.
Our Delivery Information page can tell you the timeframes associated with our different delivery options alongside their costs.
Don't worry, if your order cannot fit through the letterbox or requires a signature then you should receive a calling card. This card is from the courier and lets you know where your parcel is and how you can collect it.
Returns and Refunds
We want all of our customers to enjoy their products so if you are not happy with your order then you can send it back to us.
All we ask is that you let us know that you do not want the order within 14 days of receipt and make sure the products have not been opened.
To get the order back to us safely please to log-in to your account and contact our Customer Service team.
They will send you all the information you need, but you can also refer to our Returns Policy page for more information.
Your refund should be returned to your account within 5 working days and we will send you an email to let you know it’s on its way.
If you do not receive your refund and it has been 10 working days since you received our email, then you will need to contact our Customer Service team through your account.